ITIL Automation – Orchestration Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance and modernize service delivery within ITSM platforms.

• Design automations, integrate systems, and create orchestration workflows that expedite mission outcomes and minimize operational challenges across Defense programs.

• Develop automated workflows that optimize ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).

• Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.

• Create reusable automations that decrease manual effort and elevate service quality throughout the enterprise.

• Work collaboratively with service owners to convert ITIL processes into actionable automated workflows.

• Implement orchestration that links infrastructure, applications, and support systems.

• Contribute to wider modernization efforts by standardizing automation best practices.

⛳️ Requirements

• Over 8 years of relevant experience.

• Must be a US Citizen.

• Extensive experience with ITSM platforms (ServiceNow is preferred).

• Practical experience in building automations, REST integrations, and workflow orchestration.

• Strong grasp of ITIL processes and the fundamentals of service management.

• Proficient in scripting languages (Python, JavaScript, PowerShell).

• Experience with the integration of cloud platforms, monitoring tools, and CI/CD systems.

• Capability to collaborate across teams to identify automation needs and provide effective solutions.

• Candidate must hold an active SECRET clearance and have the ability to obtain TOP SECRET/SCI clearance.

• Bachelor’s degree with 8 years of progressive work experience.

🏝️ Benefits

• Options for medical plans, some including Health Savings Accounts.

• Dental plan options available.

• Vision plan offered.

• 401(k) plan that allows contributions both pre and post-tax, up to IRS annual limits, with a company match.

• Flexible work weeks where feasible.

• A range of paid time off plans, including vacation, sick leave, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.

• 15 days of paid leave each calendar year for vacations, personal matters, and illness.

• An additional 10 paid holidays per year.

• Paid Family Leave program providing up to 160 hours of paid leave over a rolling 12-month period for eligible employees.

• Short and long-term disability benefits.

• Insurance options for life, accidental death and dismemberment, personal accidents, critical illness, and business travel accidents.