Item File Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team responsible for ERP data management, including onboarding new Item File Analysts, providing training, and managing performance.

• Serve as the primary support for the team in resolving issues.

• Provide performance coaching, constructive feedback, and recognition to assigned direct report associates.

• Evaluate Item File data structures and ERP Item File metrics to pinpoint areas for enhancement and streamline operations.

• Identify gaps in data standards and facilitate collaborative discussions with Item File leadership, Supply Chain, and Division Operations.

• Lead project initiatives encompassing analysis, implementation, and validation phases.

• Implement quality assurance strategies to reduce errors in ERP data management and ensure customer satisfaction.

• Audit, track, and report on associate accuracy and volume metrics for tickets completed by the team.

• Develop new processes or enhance existing Item File workflows to support training and document best practices for team use.

• Provide continuous training and development for the Item File team members on best practices and established processes.

• Address any ERP data management issues to improve customer experience.

• Ensure effective escalation of issues and maintain clear communication throughout the organization with associates at all levels.

• Update the manager of the Item File team on project progress and milestones.

⛳️ Requirements

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred.

• Over 5 years of industry experience with proven expertise in Item File data management processes.

• Demonstrated capability to lead, motivate, train, and support team members.

• In-depth knowledge of the building material industry to fulfill Supply Chain objectives.

• Strong understanding of the building material industry and ERP data management systems.

• Proficient in Microsoft Office Suite (Excel, Word, etc.) and skilled in data manipulation.

• Established ability to manage and inspire a team to achieve high performance and meet operational targets.

• Exceptional problem-solving capabilities, with a focus on data analysis and implementing improvements.

• Strong communication and interpersonal skills, allowing for effective collaboration with cross-functional teams.

• Mastery of tools required to extract and manage data.

🏝️ Benefits

• Comply with all policies and standards.

• Adhere to the Company’s commitment to workplace safety.