Italian Speaking Merchant Support Agent

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Provide exceptional support for top sellers through phone and email, serving as their primary point of contact.

• Address seller challenges by investigating issues, determining solutions, and ensuring prompt follow-up.

• Work collaboratively with colleagues to tackle complex problems, exercising judgment in non-standard scenarios.

• Educate sellers on marketplace policies to facilitate optimal outcomes.

• Detect trends in customer issues and suggest enhancements to improve the seller experience.

• Keep precise records utilizing internal systems while prioritizing customer needs and acting as their advocate.

⛳️ Requirements

• Proficiency in both written and spoken English and Italian.

• Must reside in the Republic of Ireland.

• Background in customer service, sales support, or upselling.

• Strong problem-solving abilities with the capacity to adjust to various situations.

• Effective and professional communication skills when interacting with customers and team members.

• Ability to manage time efficiently and work independently while also collaborating with others.

• A proactive, customer-centered mindset with the capability to engage with diverse customer needs.

• Willingness to travel to events both within Ireland and internationally.

🏝️ Benefits

• Salary of €41,600.

• 5% Language Differential.

• On-target Yearly Bonus Plan.

• 25 days of annual leave.

• Educational Assistance.

• Healthcare Plan & Life Assurance.

• Pension Plan.

• Free on-site Gym.

• Sabbatical every 5 years.

• Willingness to travel to events in Ireland and internationally.