IT Technical Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Supervising the support team and associated technical initiatives.

• Recognizing opportunities for enhancing systems, products, and services.

• Assessing initial project proposals, orchestrating planning, budgeting, scheduling, and overseeing project execution.

• Leading and managing the support team, which includes hiring, training, managing, and conducting performance evaluations.

• Overseeing and monitoring current computer systems to ensure optimal performance and security levels.

• Building relationships with vendors, negotiating contracts, creating user documentation, maintaining existing documentation, and establishing standard IT practices.

• Monitoring the operational status of computer software and hardware; ensuring that computers, printers, and other peripherals are functioning properly.

• Carrying out hardware and software maintenance as needed.

• Reporting equipment issues or malfunctions and providing the required documentation.

• Acquiring necessary hardware and software to support daily operations and fulfill project needs.

• Setting up and managing Microsoft Entra and Exchange accounts.

• Directing the IT support team and prioritizing issues as necessary.

• Acting as a senior technical resource for new procedures and aiding in helpdesk knowledge transfer.

• Establishing monitoring tools and promptly communicating all issues to enable accurate evaluation, communication, and resolution.

• Upholding a positive, proactive attitude dedicated to the continuous enhancement of company culture and productivity.

• Collaborating closely with the Cyber Security Team to maintain and enhance IT system security.

• Keeping a tidy and organized workspace.

• Ability to perform job functions with minimal supervision.

• Willingness to travel as required, including some international trips.

⛳️ Requirements

• Proven experience in managing an IT support team with varied skill levels.

• Familiarity with implementing and utilizing an IT ticketing system.

• Competence in tracking and reporting metrics and KPIs from ticketing systems.

• Experience with end-user computers and printers/copiers.

• Background in contract and vendor negotiations.

• Knowledge of Microsoft Office 365 and Entra (Azure Active Directory).

• Highly motivated, positive, responsible, organized, quick to learn, and a collaborative team player.

• Strong problem-solving and troubleshooting abilities.

• Experience in procurement and asset management.

• This position requires an AA/AS or BA/BS degree in a computer-related field along with 4 years of experience managing IT for a global organization; or a combination of education and experience that enables the performance of all job responsibilities.

🏝️ Benefits

• Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.

• Comprehensive medical, dental, and vision plans.

• Receive employer contributions to your HSA if you opt for a high-deductible health plan.

• Access convenient telemedicine through MDLive and mental health support via our Employee Assistance Program.

• Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).

• Generous paid parental leave for all parents.

• Continuing Education Reimbursement.

• Charitable Donation Matching.

• Free tickets to client events (when available).

• Participate in regular company events such as birthday lunches, sports outings, volunteer opportunities, and more.

• Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.

• Potential discounts on home and auto insurance through Farmers Insurance.