IT Systems Specialist

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Supervising the practices of enterprise IT service management and service delivery.

• Leading efforts in cybersecurity while ensuring coordinated planning, budgeting, and execution across all technology functions.

• Supporting business processes by designing basic solutions using in-house systems and tools.

• Acting as Tier 4 support for escalated issues from our managed services provider.

• Aiding in the administration of various business platforms, such as ERP, Payroll, and EMR systems.

• Managing relationships with external vendors and technology partners.

• Overseeing IT service management throughout the organization, ensuring alignment with best practices and frameworks like ITIL.

• Actively promoting continuous improvement in service delivery, support processes, and end-user experience.

• Keeping an up-to-date view of the enterprise project portfolio.

• Supervising the setup, configuration, and maintenance of Microsoft 365 services.

• Assisting in the development or revision of policies and procedures as required.

• Maintaining comprehensive documentation of IT systems, configurations, and procedures for reference and knowledge sharing.

⛳️ Requirements

• A Bachelor's degree in Information Technology or a related field.

• Preferred: At least one Microsoft certification in Azure administration and Microsoft Security administration (e.g., AZ-104 or AZ-900; SC-200 or SC-400).

• Knowledge of ERP, Payroll, and EMR systems administration is advantageous.

• Strong verbal and written communication skills are crucial for engaging with colleagues, clients, and stakeholders.

• Ability to adapt to changing priorities, tasks, and environments.

• Proven experience in administering Microsoft 365, Microsoft Defender, InTune, and Azure.

• Familiarity with Microsoft Power platforms (PowerApps, Power Automate, Power BI) and their application in workflow solutions.

• Strong troubleshooting skills with the capacity to diagnose and resolve technical issues efficiently.

• Capability to work independently, manage multiple tasks, and adjust in a fast-paced, dynamic environment.

• Strong problem-solving and analytical skills.

🏝️ Benefits

• Health insurance

• Flexible work arrangements