IT Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, support, and enhance IT infrastructure.

• Emphasize system administration and troubleshoot intricate technical challenges.

• Lead IT projects from inception to completion.

• Aid in managing user accounts and permissions across Mac, Windows, and Linux environments.

• Maintain MDM standards and perform patching in a multi-OS setting using various tools.

• Address complex IT service requests and deliver advanced technical support to internal users.

• Play a role in developing and refining AI agents and automation workflows.

• Assess emerging AI technologies, spearheading efforts to implement solutions.

• Track system performance and proactively identify issues to ensure seamless operations.

• Develop and maintain clear runbooks and documentation for IT processes.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent experience).

• 1-3 years of demonstrated experience as an IT Systems Engineer, system administrator, or in a comparable IT support position.

• Comprehensive knowledge of MacOS, Windows, and Linux operating systems.

• Proficient in scripting languages such as Python, Shell, PowerShell, or Bash for task automation.

• Familiarity with cloud services (AWS, Azure, or Google Cloud) and SaaS administration (Google Workspace, Slack, Atlassian).

• Experience with MDM solutions (Kandji/Iru, Jamf, FleetDM, ScaleFusion, etc.) and an understanding of identity management platforms like Okta.

• Practical experience in assessing, deploying, or creating AI-integrated workflows, including knowledge of MCP servers, automation platforms (Workato, n8n), or LLM API integrations (OpenAI, Anthropic, Google Gemini).

• Ability to work strategically in a dynamic, fast-paced environment under tight timelines.

• Knowledge of responsible AI practices, including data privacy considerations when utilizing AI tools with sensitive company data.

• Excellent verbal and written communication skills, with a customer-oriented approach and a proactive mindset.

🏝️ Benefits

• Flexible PTO: We provide non-accrual PTO along with 11 company holidays.

• Fully-covered health benefits plan for employees: including Medical, Dental, Vision, and an HSA match.

• Family Leave: Every employee receives 12 weeks of fully paid parental leave. Birthing parents are entitled to an additional 6-8 weeks for physical recovery.

• Fertility & Family Benefits: We collaborate with Maven, a comprehensive digital health benefit supporting family planning and child-rearing. Flock offers a lifetime maximum benefit of $50,000 for eligible adoption, surrogacy, or fertility expenses.

• Spring Health: Spring Health provides various mental health benefits, including therapy, coaching, medication management, and digital tools, all customized to individual needs.

• Caregiver Support: We have partnered with Cariloop to offer caregiver support for our employees.

• Carta Tax Advisor: Employees benefit from one-on-one sessions with Equity Tax Advisors who can assist with individual grants, tax scenario modeling, and general inquiries.

• ERGs: We aim for all employees to thrive and feel a sense of belonging at Flock. Currently, we have four ERGs: Women of Flock, Flock Proud, LEOs, and Melanin Motion.

• WFH Stipend: $150 monthly to help cover the costs of working from home.

• Productivity Stipend: $300 annually to be used on resources like Audible, Calm, Masterclass, Duolingo, and more.

• Home Office Stipend: A one-time payment of $750 to assist in creating your ideal home office.