IT System Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the onboarding and offboarding processes for new hires, which includes provisioning accounts and access, preparing devices, and providing day-one support.

• Oversee the procurement, imaging, shipping, tracking, and lifecycle management of laptops.

• Deliver end-user support for macOS and Windows via Zendesk, ensuring issues are resolved within the established service level agreements (SLA).

• Manage Microsoft Entra ID administration, focusing on users, groups, authentication, Conditional Access, and role-based access control.

• Administer macOS devices using Kandji and Windows devices with Microsoft Intune, which encompasses enrollment, configuration, app deployment, and patch management.

• Handle Google Workspace administration, including user provisioning, group management, shared drives, and collaboration tools.

• Facilitate Single Sign-On (SSO) and SCIM provisioning across SaaS applications while troubleshooting identity and access challenges.

• Conduct basic networking tasks related to access points, switches, and routers.

• Assist with security and compliance efforts, including access reviews, endpoint hardening, MFA enforcement, and the collection of SOC 2 evidence.

• Manage daily IT operations for the India team and contribute to broader company IT initiatives and projects.

• Create and maintain IT documentation, runbooks, and standard operating procedures (SOPs).

• Keep abreast of emerging technologies and propose enhancements to improve reliability, security, and efficiency.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

• A minimum of 3 years of hands-on experience in IT or systems administration.

• Strong troubleshooting skills for macOS and Windows across hardware, software, and cloud services.

• Proficiency in administering Microsoft Entra ID, including management of users, groups, authentication, Conditional Access, and access control.

• Expertise with Kandji MDM for managing macOS devices.

• Ability to independently manage the end-to-end onboarding process for new hires, including laptop shipping, imaging, and logistics for a distributed workforce.

• Excellent written and verbal communication skills in English, along with a commitment to documenting work effectively.

• Willingness to accommodate working hours that overlap with other regions as necessary.

• Familiarity with SOC 2, ISO 27001, or similar control frameworks is advantageous.

• Practical experience with Microsoft Intune is a plus.

• Knowledge of SCIM provisioning, SSO integrations, and identity governance is beneficial.

• Experience with scripting or automation using PowerShell, Bash, or similar languages is a plus.

• Previous experience administering Zendesk or a comparable ITSM/ticketing platform is an asset.

• Relevant certifications are advantageous, including Microsoft Certified: Identity and Access Administrator, Google Workspace Administrator, and CompTIA Network+/Security+.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• A supportive and collaborative work environment.