IT-Supporter – System Engineer, Service Desk

📋 Description

• Acceptance and processing of cases, incidents, and service requests in 1st-level support.

• Providing telephone IT support to our customers during daily operations.

• Case management and structured handling of inquiries.

• Close collaboration across teams with 2nd- and 3rd-level support.

• Active maintenance, documentation, and follow-up of tickets.

⛳️ Requirements

• Excellent proficiency in German and English.

• Knowledge of French and/or Italian is a plus.

• Initial experience in service desk/helpdesk or similar roles.

• Basic knowledge of Windows and M365.

• Understanding of ITIL-aligned processes (Case / Incident / Service Request).

• Enjoyment in dealing with people and a strong service and customer orientation.

🏝️ Benefits

• Remote work is an integral part of our company culture.

• Up to 9 weeks of vacation possible.

• Our fantastic events are renowned throughout the industry.