IT Support Technician, Level 1-2 – Google Workspace

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Level 1–2 support for Google Workspace and end-user IT challenges.

• Administer Google Workspace users, groups, permissions, and organizational configurations.

• Diagnose issues related to Gmail, Drive, Calendar, Meet, Docs, Sheets, and associated applications.

• Oversee user onboarding, offboarding, account access, and data migration.

• Address login, password, email delivery, file-sharing, and synchronization problems.

• Assist with security configurations, two-step verification, and investigations into suspicious activities.

• Support shared drives, external sharing, storage solutions, and collaboration efforts.

• Troubleshoot issues with computers, browsers, software, printers, and network connectivity.

• Manage support tickets, prioritize incoming requests, and document solutions.

• Maintain IT documentation, procedures, and knowledge base entries.

• Provide guidance to users on Workspace features and optimal practices.

• Identify recurring problems, propose enhancements, and escalate intricate issues.

• Execute other responsibilities related to the role as assigned.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Previous experience in IT support or Google Workspace administration.

• Practical experience managing Google Workspace via the Admin console.

• Understanding of Gmail, Drive, Calendar, Meet, Docs, Sheets, users, groups, and permissions.

• Background in account setup, onboarding/offboarding, access management, and password resolution.

• Knowledge of Google Workspace security measures, two-step verification, and access controls.

• Familiarity with Windows or macOS, software installation, and prevalent technical issues.

• Understanding of networking concepts, including Wi-Fi, DNS, VPNs, and internet connectivity.

• Experience with ticketing systems and remote support applications.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to work during U.S. EST (New York) business hours and adapt to business requirements.

• Must be able to pass a background check.

• A reliable Windows 10+ computer, dual monitors, and high-speed internet connection.

• Availability of a dependable backup power source to ensure continuous work during outages.

• A professional home workstation suitable for uninterrupted remote work.

• Strong skills in troubleshooting, analysis, problem-solving, organization, multitasking, and attention to detail.

• Google Workspace or relevant IT certifications are advantageous, though not mandatory.

🏝️ Benefits

• Fully remote work arrangement.

• Excellent work environment with opportunities for advancement.

• A long-term career prospect.

• Full-time role requiring 40 hours per week.