Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and provide assistance for the Central Bank’s Microsoft SharePoint environment.

• Manage requests, service demands, and incidents pertaining to the environment handled by the team.

• Ensure the platform's continuous operation and reliability, aligned with the technical processes and standards established by the Central Bank.

• Log and address requests utilizing the service management tools implemented by the Central Bank.

• Play a role in maintaining the knowledge base up to date.

⛳️ Requirements

• A Bachelor’s degree in Information Technology or a related discipline, or an equivalent higher education qualification complemented by a postgraduate degree in IT.

• Demonstrated experience in administering Microsoft SharePoint products within large organizations.

• Proven experience in supporting and maintaining enterprise-level SharePoint environments.

• Familiarity with Microsoft 365 and the integration of SharePoint within the Microsoft ecosystem.

• ITIL Foundation v3 certification or a higher level, or documented equivalent training.

• Completion certificate for a Microsoft SharePoint course or training program of no less than 40 hours.

🏝️ Benefits

• Commitment to the inclusion of professionals with disabilities and to promoting gender and racial/ethnic equity.

• A culture that fosters innovation, curiosity, collaboration, and professional growth.