IT Support Technician II

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently, thoroughly, and promptly addresses help desk requests.

• Manages all user-related activities, including onboarding new users, deactivating terminated users, maintaining and setting up workstations, overseeing phone user maintenance, and implementing access modifications.

• Records all modifications and takes responsibility for these changes.

• Oversees hardware management tasks, including ordering equipment, maintaining inventory, tracking assets, installation, troubleshooting, and upkeep.

• Administers the application of software updates and conducts daily maintenance on existing systems.

• Aids in regulatory compliance initiatives and documentation as required, which may include vendor risk assessments, departmental risk evaluations, PC and iSeries operations, disaster recovery and business continuity planning, as well as IT audit preparations and follow-up actions.

• Executes software and hardware installations and maintenance as directed by management.

• Conducts tape backups of critical libraries.

• Gathers and manages reports.

• Prints coupons, letters, checks, and various statements.

• Ensures all tasks are completed by the end of each day.

• Manages trouble tickets effectively to guarantee clear and concise communication updates for each ticket.

• Follows up on ticket updates from initiation to resolution.

• Open to occasional travel as necessary for remote office support.

⛳️ Requirements

• Preferred: Bachelor’s degree in a relevant field or equivalent professional experience.

• Highly favored: 3 to 5 years of experience in a related IT role.

• Preferred: Technical Certifications (Microsoft, ITIL).

• Cultivates and maintains positive relationships with customers and business partners.

• Completes all assigned training promptly.

• Communicates professionally in both verbal and written forms.

• Demonstrates excellent time management skills, meets deadlines, and is results-oriented.

• Highly organized and capable of effectively multitasking.

• Actively seeks feedback on project and task prioritization as necessary.

• Possesses strong verbal and email communication skills for effective interaction with users and management.

• Exhibits strong written communication skills to document work clearly and concisely.

• Maintains high personal performance standards.

• Holds thorough knowledge of and adheres to applicable laws and regulations.

• Capable of managing highly sensitive information while maintaining customer confidentiality.

• Self-motivated and able to work with minimal oversight.

• Takes ownership of the successful completion of projects and tasks.

• Does not provide formal direction to others.

• Exhibits a high degree of accuracy and reliability.

• Able to collaborate effectively with others to ensure the successful completion of assignments.

• Represents the company professionally and responsibly at all times.

• Possesses excellent problem-solving skills.

• Demonstrates strong analytical capabilities.

• Displays technical aptitude.

• Requires flexibility and adaptability as technology and needs evolve.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Supportive work environment that values collaboration and innovation.