IT Support Specialist, French, Technology

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the initial point of contact for resolving customers’ technical issues.

• Deliver prompt and proficient support to customers.

• Record and categorize tickets within the ticketing system.

• Oversee and manage requests in the ServicePortal (Monday to Friday, between 6:00 a.m. and 6:00 p.m.; a maximum of 5 days per week and 8 hours per day).

• Escalate tickets to second-level support teams as needed.

• Supervise and track tickets in compliance with service level agreements (SLAs).

• Offer friendly and knowledgeable assistance to French-speaking clients.

⛳️ Requirements

• IT background through completed IT training, a degree in IT, or relevant professional experience in an IT service desk role.

• A customer-centric and service-oriented mindset.

• Quick to learn with strong comprehension abilities.

• Organized and structured approach to tasks.

• Excellent communication skills with a strong command of language.

• Proficient in German, both written and spoken.

• Very good English language skills (B2), both written and spoken.

• Very good French language skills (B2), both written and spoken.

• Capability to assist French-speaking customers clearly and competently.

🏝️ Benefits

• Permanent employment available on a full-time or part-time basis.

• Generous home-office policy with cutting-edge IT equipment.

• Location-independent remote work options available.

• Subsidy for prescription computer glasses.

• Weekly exercise program offered.

• Bike leasing initiative available.

• Regular distribution of fresh fruit and vitamins.

• Support for sports and fitness activities.

• Nationwide public transport ticket for €35.

• Personalized onboarding from seasoned professionals.

• Feel-good management practices in place.

• Free opportunities for professional development.

• Various additional perks offered.

• Company breakfasts provided.

• Celebrations and team-building events organized.

• High appreciation for employees, with streamlined communication and decision-making processes.