IT Support Specialist, French & Technology

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assisting French-speaking clients with technical issues.

• Serving as the initial contact point for technical inquiries.

• Addressing customer questions promptly and efficiently.

• Recording and categorizing tickets in the ticketing system.

• Overseeing and processing requests in the ServicePortal.

• Elevating tickets to relevant support teams when necessary.

• Monitoring and managing tickets in line with Service Level Agreements.

⛳️ Requirements

• IT background: completed training in IT, a degree in IT, or relevant experience in an IT Service Desk.

• Customer-oriented and service-driven mindset.

• Quick learner with the ability to understand new concepts swiftly.

• Organized and methodical approach to work.

• Outstanding communication abilities and a strong command of both written and spoken language.

• Proficient German skills, both written and verbal.

• Very good English skills (B2), both written and verbal.

• Very good French skills (B2), both written and verbal.

• Availability to manage ServicePortal requests Monday to Friday from 6:00 a.m. to 6:00 p.m., for up to 5 days a week and 8 hours a day.

🏝️ Benefits

• Permanent employment available on either a full-time or part-time basis.

• Comprehensive work-from-home policy accompanied by cutting-edge IT equipment.

• Opportunity for location-independent remote work.

• Subsidy for prescription computer glasses.

• Weekly fitness program.

• Bike leasing options.

• Regular healthy snacks and beverages provided.

• Support for athletic endeavors.

• Deutschlandticket available for €35.

• Customized onboarding experience facilitated by seasoned professionals.

• Focus on employee well-being.

• Complimentary professional development opportunities.

• A variety of additional benefits offered.

• Company breakfasts held regularly.

• Celebrations and team-building events organized.

• Strong appreciation for contributions, with efficient communication and decision-making processes.