IT Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Supervise and maintain the IT infrastructure of the office, guaranteeing high availability and optimal performance for over 1500 users.

• Assist internal users by diagnosing hardware and software problems, both on-site and remotely.

• Administer and configure network devices (such as switches and printers), workstations, and access control systems.

• Propel automation efforts by creating tools that enhance routine IT processes and eliminate repetitive tasks.

• Ensure security and stability through proactive network monitoring, management of backups, and system auditing.

• Collaborate with the IT team to identify and implement the most suitable hardware and software solutions for the company’s changing requirements.

⛳️ Requirements

• Proficiency in troubleshooting Windows environments and familiarity with workstation-level software ecosystems.

• Knowledge of networking principles, including LAN management and workstation connectivity.

• Excellent communication abilities: capable of conveying technical concepts to non-technical colleagues in a patient and professional way.

• Technical proficiency: familiarity with Git, basic Linux skills, or script-writing capabilities.

• Language skills: English (B1+), Polish (C2).

🏝️ Benefits

• Flexible cooperation model – we combine flexibility with the vibrant atmosphere of our Warsaw office located at Puławska 182, conveniently situated next to the metro station.

• Direct impact – your contributions enable the entire company to achieve optimal performance every day.

• Access to cutting-edge technology – we utilize high-end hardware and contemporary software solutions.

• Stable tech company – RTB House is an AI/ML-driven product firm with a long-term vision.

• Options for cooperation based on a B2B model or a contract of mandate.