IT Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver technical assistance via phone, email, and chat

• Diagnose and resolve issues related to computers, software, internet, VPN, printers, and email

• Configure and manage computers, applications, and user accounts

• Support employees with password resets and access to systems

• Monitor support requests and document solutions to issues

• Refer complex problems to the relevant IT team

⛳️ Requirements

• Prior experience in IT support or a related field

• Solid understanding of Windows, Microsoft 365, networking, and common business software

• Excellent troubleshooting and problem-solving abilities

• Strong communication and customer service skills

• Capability to work independently in a remote setting

• Must reside within the United States

• CompTIA A+, Network+, Microsoft, or equivalent certifications are advantageous

🏝️ Benefits

• Comprehensive health and wellness benefits

• Flexible work hours and remote work opportunities

• Opportunities for professional development and training

• Supportive team environment and company culture