IT Support Specialist – 2nd Line

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver Level 2 support for in-house logistics and manufacturing applications and systems.

• Oversee, assess, and resolve incidents within QS and PROD environments.

• Assist with systems utilized on assembly lines to guarantee prompt and precise material delivery.

• Examine system performance based on configuration settings, thresholds, and production signals.

• Diagnose client-server applications operating in Linux and Windows environments.

• Collaborate closely with internal IT teams, production personnel, and logistics stakeholders.

• Aid in deployments, configuration modifications, and initiatives aimed at system stability.

• Engage in an on-call rotation starting at 16:00, available year-round.

⛳️ Requirements

• Essential qualifications include:

• Proven experience in IT Support Level 2, focusing on application or system support.

• Strong troubleshooting capabilities in Linux-based server environments.

• Familiarity with database systems, specifically Oracle 19c, as utilized in this project.

• Comprehension of client-server architecture concepts.

• Proficiency in both spoken and written German and English.

• Experience with Apache Web Server.

• Preferred qualifications include:

• Background in manufacturing, production, or logistics sectors.

• Knowledge of industrial or production-related applications.

• Experience supporting systems in high-availability or around-the-clock environments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and advancement.

• Comprehensive health and wellness benefits.

• Flexible working hours and support for work-life balance.