IT Support Engineer

This is a fully remote position, open to applicants in India, +2 more countries.

📋 Description

• Address Tier 1 and Tier 2 IT tickets while overseeing Jira/Slack IT channels to ensure prompt support.

• Oversee the provisioning and de-provisioning of laptops for both Mac and Windows devices through a third-party provider.

• Facilitate global onboarding and offboarding procedures.

• Provide IT training sessions for employees.

• Manage identity providers such as Google Workspace and Okta.

• Document best practices and enhance the IT Knowledge Base.

• Supervise daily IT systems and processes.

⛳️ Requirements

• Minimum of 5 years of experience in IT, with at least 2 years focused on implementing IT management software.

• Demonstrated ability to autonomously manage IT operations from start to finish in a small, dynamic environment (150–300 employees).

• Advanced proficiency in MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS.

• Security-oriented mindset with a strong emphasis on reliability and consideration of edge cases.

• A proactive process improver who documents and secures IT systems for the future.

• Excellent communicator who collaborates effectively across various teams.

🏝️ Benefits

• Contract position.

• Emphasis on growth mindset with opportunities for teaching and learning.

• Access to tools and support to ensure employee success in their roles and within the company.

• Commitment to a diverse and inclusive work environment.