IT Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for addressing hardware, software, and network issues, ensuring timely and dependable resolution of employee inquiries.

• Provide IT resources, hardware, applications, and SaaS tools for new hires while confirming that security configurations adhere to company standards.

• Support IT security initiatives by aiding in access control management, device security compliance, and addressing security-related questions.

• Assist in assessing new systems and services that could enhance organizational efficiency and security.

• Regularly update the internal IT wiki with technical documentation, knowledge base entries, and team procedures.

• Participate in larger IT projects aimed at enhancing the end-user experience.

⛳️ Requirements

• An associate degree and/or technical certifications are preferred.

• A minimum of 2-4 years of experience in a tier 1 IT helpdesk role is required.

• Extensive knowledge of provisioning, monitoring, and supporting MacBook and Chromebook devices.

• Strong proficiency with SaaS technologies including Okta, Google Workspace Administration, Slack, Atlassian Products, and Jamf/Kandji.

• Practical experience managing company-wide IT services like MDM and SSO, with a solid understanding of endpoint security controls.

• Exceptional written and verbal communication skills, capable of conveying complex technical information clearly and succinctly to diverse audiences.

• Demonstrated ability to troubleshoot and resolve technical issues while maintaining a focus on security.

• Previous experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance standards (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options