IT Support Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver helpdesk support and troubleshoot user challenges across hardware, software, and SaaS platforms.

• Oversee employee hardware from initial provisioning to recovery, encompassing shipping, tracking, and inventory management.

• Establish, modify, and deactivate user accounts within company systems.

• Assist in onboarding and offboarding processes in close partnership with the People & Culture team.

• Manage and support a diverse range of SaaS tools, including access management, permissions, and basic configuration.

• Assess and prioritize support tickets based on urgency and business significance.

• Record recurring processes and develop clear, accessible how-to guides for employees.

• Elevate complex issues when necessary and ensure follow-through to resolution.

⛳️ Requirements

• Some background in helpdesk, IT support, or a comparable internal support role.

• A natural problem solver — someone who is resourceful, self-motivated, and enjoys resolving challenges.

• Highly organized with keen attention to detail and the capacity to manage multiple open tickets and tasks concurrently.

• Strong written communication abilities, including the talent to create clear user guides and internal documentation.

• Comfortable navigating a wide array of tools and systems, and quick to adapt to new ones.

• Residing in the EST timezone, preferably in or near Toronto, with convenient access to Canada Post.

• Dedicated home workspace with adequate room to store and manage hardware shipments.

• Having access to a vehicle is a significant advantage.

• ****Bonus Points:**

• Experience with Google Workspace administration.

• Familiarity with HubSpot or similar CRM/operations platforms.

• Experience with a ticketing system (Jira or similar).

• Experience handling hardware logistics for remote teams.

🏝️ Benefits

• 🌐 Remote/travel working opportunities (when appropriate).

• 🏖️ 4 weeks of annual vacation.

• 🤕 Paid sick leave.

• 🏥 Extended Health and Dental benefits from your first day.

• 💻 We will ensure you have a great work-from-home setup.

• 📚 Learning & Development Stipend after 6 months of employment.