IT Support Consultant, Bulgarian, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Identify and rectify errors and malfunctions remotely utilizing remote access tools.

• Prioritize, categorize, and document issues within the ticketing system.

• Escalate unresolved tickets to the appropriate support teams.

• Oversee and track tickets to ensure compliance with service level agreements (SLAs).

• Contribute to the knowledge base by documenting solutions and sharing expertise.

⛳️ Requirements

• Several years of experience in customer support or IT helpdesk positions.

• Exceptional Bulgarian language proficiency, both written and spoken.

• Proficiency in German is an advantage.

• Strong customer service orientation paired with multitasking capabilities.

• Excellent collaboration and communication skills.

• Professional telephone etiquette and active listening abilities.

• Strong skills in troubleshooting and problem resolution.

• Ability to prioritize, categorize, and accurately document tickets.

🏝️ Benefits

• Stable employment with one of Germany’s largest IT service providers.

• Opportunity to acquire practical, hands-on IT experience.

• Open and collegial company culture promoting a trusting work environment.

• Flat hierarchies and quick decision-making processes.

• Individual training opportunities alongside engaging professional challenges.

• Flexible working hours to enhance work–life balance.

• Attractive, modern workplace with remote work options available (Poland only).

• Comprehensive social benefits.