IT Support

This is a fully remote position, open to applicants in Italy.

📋 Description

• Installation and configuration of hardware, software, networks, and corporate systems

• Monitoring and maintenance of workstations, servers, and network infrastructure

• Management and evolution of IT infrastructure (Firewalls, Active Directory, Emails, anti-malware, UC systems, development systems, and security tools)

• Management of laboratory infrastructures: creation, updating, and maintenance of virtual machines

• Internal technical support through ticket systems, chat, video calls, and phone

• Prompt handling of incidents and assistance requests

• IT onboarding: PC preparation, account creation, and tool configuration (Email, collaboration, UC, security)

• Maintenance and replacement of IT equipment

• Support for IT security activities (access control, logging, monitoring, SSO/MFA, encryption, mobile management, vulnerability assessment)

• Documentation and support for internal AI training activities for agents and bots

• Active contribution with ideas and improvements for processes and infrastructure

⛳️ Requirements

• Passion for computing and new technologies

• Good knowledge of Windows systems and Active Directory

• Solid understanding of networking (LAN, Wi-Fi, WAN, Internet)

• Basic knowledge of telecommunications and VoIP

• Strong troubleshooting skills

• Excellent command of English (level B2/C1)

• Technical diploma (IT or equivalent)

• Good communication and interpersonal skills will be considered an advantage

• Attention to detail and precision

• Knowledge of security systems (firewall, endpoint, mobile)

• Familiarity with advanced authentication systems (SSO, MFA, PAM)

• Experience with virtualization (VMware) and cloud (AWS)

• Basic scripting knowledge for automation (PowerShell, Bash)

• Familiarity with macOS systems

• Knowledge of Cisco and Sophos products

• Understanding of security platforms

🏝️ Benefits

• Meal vouchers worth €10.00 for each working day

• A new and welcoming office (featuring a music room and foosball table) along with the option to work from home whenever you wish

• Collaboration and support from exceptional, competent colleagues who are always ready to help

• An informal environment where harmony prevails and where we rely on you to make it better

• The opportunity to learn and grow within an innovative company in an international context