IT Support Administrator

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Serve as the initial point of contact for helpdesk tickets.

• Oversee and manage support tickets using Freshdesk.

• Update and maintain Excel reports and operational trackers.

• Track and report on helpdesk performance metrics.

• Keep hardware and software asset inventories up to date.

• Assist in the procurement of technology equipment and software.

• Communicate with suppliers regarding orders and replacements.

• Address customer inquiries in a professional and efficient manner.

• Ensure accurate documentation of support requests and resolutions.

• Develop and maintain technical documentation.

• Escalate issues as necessary and collaborate with technical teams.

⛳️ Requirements

• At least 2 years of experience in technical support and administration.

• Proficient in Microsoft Office Suite.

• Outstanding communication and customer service abilities.

• Strong organizational skills and meticulous attention to detail.

• Capability to work independently and handle multiple priorities.

• Knowledge of technical troubleshooting is a plus.

🏝️ Benefits

• Fully remote position.

• 40 days of paid holiday per year.

• Opportunity to collaborate with an international team.

• Exposure to diverse technologies and business operations.