IT Specialist – Tier 1

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for IT service desk support, warmly welcoming, triaging, and addressing incoming support requests from employees worldwide.

• Effectively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while complying with established SLAs/OLAs.

• Oversee user lifecycle management (provisioning, de-provisioning, and role modifications) within Okta and Google Workspace.

• Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) using Jamf MDM.

• Provision and resolve issues related to secure remote access and VPN solutions utilizing Cloudflare One and Jamf.

• Utilize AI tools to analyze SaaS and desktop applications and assist in developing smart automations to enhance IT processes and workflows.

• Support onboarding and offboarding logistics, including hardware configuration, software license management, and delivering engaging IT orientation presentations.

• Educate and support employees on maximizing their tools and technology, and assist with remote video conferencing setups as necessary.

⛳️ Requirements

• 1–2 years of practical IT Desktop/Service Desk Support experience, preferably in a fast-paced or startup setting.

• Proficiency in administering Google Workspace and Okta (SAML/SSO, group management, etc.).

• Experience with an MDM tool such as Jamf to manage macOS, as well as iPhones and Android devices.

• Knowledge of supporting remote workforces with modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a significant advantage).

• A strong interest in or practical experience utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) for data analysis or workflow efficiency improvements.

• Familiarity with navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).

• A naturally positive, customer-oriented personality with exceptional verbal and written communication skills, capable of explaining complex technical concepts to non-technical users with clarity and patience.

🏝️ Benefits

• Equity in a high-growth startup

• Contributions toward health, dental, and vision insurance premiums; short & long-term disability insurance and basic life insurance

• Reimbursement for cell phone and internet expenses

• Flexible PTO, sick leave & parental leave

• Access to a company 401k plan

• No trading fees when buying and selling bitcoin on Strike