IT Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver remote IT assistance to team members situated across our North American offices.

• Address support inquiries swiftly and effectively, with the goal of resolving issues during the initial contact.

• Act as the primary point of contact for software, hardware, network, and VPN-related challenges.

• Image and deploy computers from a remote location.

• Update and maintain images following established protocols.

• Oversee and manage both company and client websites.

• Handle IT hardware and peripherals, which includes various printers and supplies.

• Keep documentation up to date concerning equipment and software license information.

• Create and manage user accounts for various business applications.

• Develop and maintain end-user documentation for software and processes.

⛳️ Requirements

• 1–3 years of experience in the IT field.

• At least 2 years of experience supporting Microsoft Windows 7/10 desktop operating systems in a production setting.

• Familiarity with PC imaging techniques.

• Proficiency in Office 365 and Microsoft Office applications (Word, Excel, Outlook, Visio, PowerPoint).

• Understanding of antivirus solutions and techniques for virus/malware removal.

• Knowledge of networking technologies and tools, including TCP/IP, DHCP, DNS, PING, and VPN.

• Bilingual in French and English is required; proficiency in Spanish and other languages is a plus.

🏝️ Benefits

• Flexible working hours.

• Ability to work from your own professional home office.