IT Specialist

📋 Description

• Deliver technical assistance to end-users concerning hardware, software, and networking challenges through phone, email, and in-person support.

• Diagnose and resolve issues related to hardware and software, including desktops, laptops, printers, and mobile devices.

• Conduct routine maintenance activities, such as software updates and system backups.

• Refer complex problems to higher-level support when necessary.

• Keep precise records of support incidents and resolutions using a helpdesk ticketing system.

• Offer end-user training and guidance on utilizing hardware and software applications.

• Work collaboratively with other IT professionals to identify and resolve ongoing technical issues.

• Act as the IT Service Owner for designated applications.

⛳️ Requirements

• Associate's degree in Computer Science, Information Systems, or a related discipline.

• 1-3 years of experience in IT support, ideally within the transportation and logistics sector or a similar field.

• Proficient in hardware and software troubleshooting and maintenance.

• Familiarity with various file transfer protocols.

• Strong analytical and problem-solving capabilities.

• Exceptional communication and customer service skills.

• Ability to work autonomously as well as part of a team.

• Keen attention to detail.

• Knowledge of ITIL or other IT service management frameworks is advantageous.

🏝️ Benefits

• Medical insurance

• Prescription coverage

• Dental insurance

• Vision coverage

• Life insurance

• Flexible and health spending accounts

• Short and long-term disability coverage

• Wellness resources

• 401(k) plan with company-matching contributions up to 5%

• Generous paid time off

• Paid holidays

• Additional floating holidays