IT Services Analyst - Mid Level – Affirmative Action for People with Disabilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide operational assistance and oversight for meeting rooms, ensuring the setup, configuration, and functionality of available technological resources.

• Design and develop audio, video, and videoconferencing projects tailored for corporate settings.

• Have a strong understanding of both fixed and mobile corporate telephony solutions.

• Manage and support technical inquiries related to videoconferencing and corporate communication services.

• Ensure effective integration among communication platforms, telephony, and corporate systems.

• Define, monitor, and report on performance, cost, consumption, and governance metrics for the services you oversee.

• Suggest and implement continuous improvements in processes, services, and technologies to enhance operational efficiency.

• Collaborate with business units and IT teams to devise solutions that improve the user experience.

• Manage vendor, carrier, and strategic partner relationships, ensuring oversight of deliveries and service levels.

• Work in cooperation with Networks, Infrastructure, Information Security, and Support teams.

• Create, maintain, and update technical documentation, operational procedures, and support materials.

• Ensure adherence to information security policies and guidelines, contributing to the safeguarding of the platform against internal and external threats.

⛳️ Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field.

• Proven experience with audio, video, and videoconferencing systems.

• Familiarity with corporate telephony systems.

• Knowledge of managing telecommunications carriers and vendors.

• Understanding of operational metrics and service governance.

• Experience in documentation and process standardization.

• Knowledge of Microsoft Teams Phone solutions.

• Familiarity with agile and Lean methodologies, such as Scrum and Kanban.

• Strong verbal and written communication skills.

• Ability to work effectively in a team and collaborate across various departments.

• Customer-focused with an emphasis on user experience.

• Strong analytical and problem-solving abilities.

• Ownership mentality with accountability for deliverables and outcomes.

• Proactive in recognizing opportunities for improvement.

• Adaptability and resilience when faced with change.

• Organizational and self-management skills to thrive in a dynamic environment.

• Curiosity and interest in emerging technologies and market trends.

• Ability to influence and foster positive relationships with internal teams, vendors, and partners.

• Affirmative action role for individuals with disabilities.

🏝️ Benefits

• Fixed 14th and 15th salaries

• Profit-sharing based on results (contingent on seniority)

• Comprehensive health and dental plans with no co-pay

• Well-being programs through Wellhub (formerly Gympass), covering nutrition, psychology, occupational health, massage, running groups, and local gym access

• Food and meal vouchers with a flexible allocation percentage between voucher cards, without co-pay

• Extended maternity and paternity leave

• Daycare or nanny allowance for children up to 6 years and 11 months

• Allowance for children with disabilities, with no age restrictions

• Life insurance coverage

• Private pension plan contributing up to 8% of salary

• Access to a training platform – Sicredi Aprende, offering a variety of courses

• 40-hour workweek utilizing a time bank system

• Remote work allowance (with exceptions for positions that are fully on-site)