IT Service Desk Employee

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact for customers via phone and the service portal.

• Assist customers from their initial inquiries through to the effective resolution of hardware and software problems.

• Categorize incoming requests across various ticketing systems, including ServiceNow.

• Forward requests to second-level support when required.

• Professionally handle IT service order processing.

• Record requests and solutions in accordance with ITIL standards, acting as the liaison to second- and third-level support.

• Execute monitoring tasks concerning data backup and server oversight.

• Rapidly assess customer issues and pursue solutions in a results-driven manner.

⛳️ Requirements

• Proficiency in Microsoft products.

• Background in IT user support.

• Business-fluent German language skills.

• Completed training as an IT specialist in system integration or an equivalent qualification and/or pertinent professional experience.

• Strong customer-oriented mindset.

• Willingness to accommodate varying daytime working hours between 8:00 AM and 4:30 PM, Monday to Friday.

• Diligent work approach.

• Excellent communication abilities.

• Proactive work habits.

• Strong analytical skills.

🏝️ Benefits

• Full-time or part-time positions available at all locations.

• Option for remote work, such as from a home office, within a fully remote team.

• Permanent employment contract.

• Outstanding opportunities for professional development.

• Regular personnel development discussions.

• Training opportunities, including certifications.

• Freedom to share personal ideas and opportunities to contribute.

• Positive work-life balance.

• Social employee events, such as company outings and year-end parties.

• Tax-free non-cash benefits and an additional allowance of 50 euros per month.

• Company-sponsored pension plan.

• Capital-forming benefits related to work (savings plans).

• Accident insurance coverage.

• Affordable bicycle financing options (JobRad).

• Personalized onboarding support.

• Welcome event on the first day.

• Comprehensive onboarding provided by team colleagues.