IT Operations & Support Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee the allocation of incoming support requests and tickets.

• Track and report on helpdesk performance metrics.

• Maintain and update operational reports and performance tracking systems.

• Manage inventories of hardware and software.

• Facilitate the purchase and replacement of equipment.

• Collaborate with suppliers and vendors to address equipment-related issues.

• Assist with customer inquiries and resolve issues effectively.

• Keep support documentation and process manuals up to date.

• Work alongside technical teams to guarantee efficient service provision.

⛳️ Requirements

• At least 2 years of experience in administration, helpdesk support, or technical support roles.

• Excellent organizational and coordination abilities.

• Proficiency in CRM systems and Microsoft Office suite.

• Strong verbal and written communication skills.

• A customer-oriented and solution-driven attitude.

• Capability to effectively juggle multiple priorities.

• A dependable internet connection (fibre is preferred).

• An alternative solution for connectivity or power interruptions (such as UPS, inverter, generator, or other internet options where feasible).

🏝️ Benefits

• Fully remote work opportunity.

• 40 days of paid vacation each year.

• Chance to gain insights into IT operations and service delivery.

• Collaboration with a vibrant international team.