IT Operations Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver daily IT assistance for staff concerning hardware, software, account, and access-related challenges.

• Support the onboarding and offboarding processes for employees, which includes laptop configuration, account setup, and equipment oversight.

• Diagnose basic issues related to networks, systems, printers, conferencing tools, and office technology.

• Collaborate with internal teams and external vendors regarding IT requests and maintenance activities.

• Help maintain the inventory of laptops, accessories, and office IT equipment.

• Provide support for company tools and platforms, including Google Workspace, Slack, Zoom, Okta, and similar systems.

• Assist in documenting IT procedures, setup manuals, and internal protocols.

• Offer general operational assistance for office and cross-functional team requirements as needed.

⛳️ Requirements

• Bachelor's Degree in Computer Science, Engineering, or a related discipline.

• Preferred 2+ years of experience in IT support, help desk, office IT, or a similar field.

• Fundamental understanding of computer systems, networking, and commonly used SaaS tools.

• Excellent communication and interpersonal skills.

• Highly organized, detail-oriented, and responsive.

• Ability to thrive in a fast-paced environment with changing priorities.

• Eagerness to learn new systems and technologies.

🏝️ Benefits

• Medical, vision, and dental insurance.

• 401(k) plan with company matching.

• Life and accidental death and dismemberment insurance.

• HSA (with high deductible plan).

• FSA.

• Flexible paid time off.

• Holidays.

• Variable commission program for business development sales roles.