IT Operations Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Act as the primary point of contact for IT helpdesk inquiries

• Troubleshoot and deliver IT support to staff members

• Collaborate with HR and Security teams to oversee onboarding and offboarding processes

• Configure and distribute laptops, devices, software, and other hardware

• Assist with the logistics of shipping and receiving hardware assets

• Oversee Mobile Device Management (MDM) systems, including Bring Your Own Device (BYOD) policies

• Maintain the organization’s inventory of IT equipment

• Manage and secure endpoint devices under the guidance of the Security Team

• Provide training to staff on IT-related subjects

• Support change management and procurement initiatives

• Carry out additional related tasks as necessary

• Report directly to the IT Support Lead

⛳️ Requirements

• Over 3 years of experience in an IT support or helpdesk capacity

• Extensive knowledge in Linux, MacOS, and Windows system administration, including device management, patching, and operational support

• Familiarity with automation workflows, Single Sign-On (SSO) configurations, and scalable onboarding procedures

• Proficient scripting skills with a focus on automation

• Demonstrated experience managing enterprise Software as a Service (SaaS) platforms

• Exposure to cloud-centric environments and cybersecurity measures

• Knowledge of traditional on-premises Local Area Network (LAN) and Wide Area Network (WAN) environments

• Superior communication abilities, fluent in English (both written and spoken)

• Availability to cover Mountain and Pacific time zones

• Willingness to participate in on-call rotations and respond after hours as necessary

• Strong analytical and problem-solving capabilities

• Self-driven, proactive individual focused on ongoing improvement

• Bachelor’s degree in Information Technology or a related field (preferred)

• Relevant IT or Security certifications (preferred)

• Knowledge of financial and privacy regulations (preferred)

• Previous experience in the financial services sector (preferred)

• Business acumen to navigate stakeholder tradeoffs, technology feasibility, and budgetary constraints (preferred)

🏝️ Benefits

• Competitive Salary & Stock Options

• Health Benefits

• New Hire Home-Office Setup: One-time USD $500

• Monthly Stipend: USD $150 per month via a Brex Card