IT Operations Manager

This is a fully remote position, open to applicants in California, +15 more states.

📋 Description

• Take ownership of the overall health, reliability, and scalability of Fairmarkit's internal technology landscape.

• Spearhead the administration and optimization of essential SaaS platforms, including Google Workspace, Okta, Zoom, Slack, Atlassian products, Microsoft applications, endpoint management platforms, and other critical business systems.

• Create and uphold IT operational standards, documentation, processes, and lifecycle management practices.

• Oversee employee onboarding, offboarding, and access management initiatives.

• Manage asset management, procurement, inventory controls, and hardware lifecycle planning.

• Drive the deployment and operational support of AI, automation, and workflow solutions aimed at enhancing efficiency, productivity, and scalability.

• Collaborate with the CTO on IT budgeting, vendor management, and technology planning to promote business growth and operational excellence.

• Advocate for the adoption of least-privilege principles, SSO, MFA, device management, and best practices in endpoint security.

• Assist in audits, compliance initiatives, and security remediation efforts.

• Monitor and enhance IT operational controls that align with SOC 2 and other compliance standards.

• Assess, implement, and refine business applications that bolster employee productivity and operational efficiency.

• Identify automation and process improvement opportunities within IT workflows using AI.

• Act as a key stakeholder in SaaS governance, application rationalization, and vendor management strategies.

• Serve as a trusted advisor to business leaders regarding technology strategy and employee experience.

• Set up and track service delivery metrics, SLAs, and operational KPIs.

• Cultivate relationships with external vendors, service providers, and technology partners.

• Mentor and develop IT team members while promoting a culture of accountability, collaboration, and continuous improvement.

⛳️ Requirements

• A minimum of 5 years of progressive experience in IT Operations, IT Infrastructure, or Corporate IT.

• At least 3 years of experience leading IT programs, projects, or teams in a fast-paced SaaS or technology setting.

• In-depth knowledge of managing modern SaaS ecosystems, including Google Workspace, Okta, Slack, Zoom, Atlassian, endpoint management platforms, and identity management solutions.

• Strong understanding of device management, endpoint security, access controls, networking fundamentals, and cloud-first IT environments.

• Experience supporting compliance frameworks such as SOC 2, ISO 27001, or similar standards.

• Proven track record in developing scalable IT processes and operational programs.

• Strong project and vendor management capabilities.

• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.

• Highly organized, self-motivated, and adept at functioning in a dynamic growth environment.

🏝️ Benefits

• Equity

• Benefits