IT Operations Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of building and expanding Lemnis's IT function from the ground up.

• Enhance the technology infrastructure, FinOps capabilities, and security framework.

• Oversee daily IT operations, which include ticket triage, account management, troubleshooting, onboarding, and vendor relations.

• Develop and implement an automated FinOps pipeline with data warehouse integration, dashboards, expense tracking, forecasts, and reporting.

• Broaden SaaS management to encompass vendor contracts, invoices, renewals, Shadow IT detection, and FinOps integration.

• Establish backup and disaster recovery protocols, lead restoration drills, document resilience testing, and manage endpoint protection, DLP tuning, and AI application governance.

• Direct the IT-to-People Operations onboarding process from recruitment through Day 1.

• Integrate newly acquired or merged divisions into Lemnis's technology infrastructure.

• Revamp and maintain the employee technology onboarding playbook.

• Design JSM workflows, Trelica automations, Jira automation rules, and cross-platform integrations.

• Provision and deprovision accounts across Google Workspace, Entra ID, 1Password, Salesforce, Zoom, Slack, Jira, Confluence, and other SaaS platforms.

• Manage the employee onboarding and offboarding processes, including laptop and access management.

• Address and resolve IT Help Desk issues related to Google Drive, calendars, email, SSO, DLP, hardware, VPN access, locked accounts, and software licensing.

• Oversee endpoint provisioning, repairs, replacements, device enrollment, and peripheral procurement.

• Manage Google Groups, distribution lists, Gmail allowlisting, and calendar delegation.

• Administer Zoom and Vonage environments and their integrations.

• Respond to phishing reports, manage the security mailbox, enforce DLP policies, detect Shadow IT, and assist with vendor security screenings.

• Supervise and mentor 3 IT Support Engineers.

• Ensure IT Help Desk SLA performance is met.

• Establish and uphold IT policies and standard operating procedures (SOPs).

• Collaborate with Finance to manage the IT budget.

• Act as the primary IT point of contact for People Operations, Legal, Finance, and Security.

• Cultivate vendor relationships.

⛳️ Requirements

• Over 10 years of experience in IT operations.

• Minimum of 3 years in a leadership capacity managing personnel and systems.

• Hands-on expertise with Google Workspace, including Admin Console, GAM, Groups, Drive, and Gmail.

• Proficient in Microsoft Entra ID / M365 and modern identity provider platforms.

• Experience managing large-scale SaaS environments, including provisioning, licensing, SSO configuration, and lifecycle management.

• Strong background in endpoint management using Intune, NinjaRMM, or similar MDM/RMM solutions.

• Capability to design and deploy IT automations and workflows using Jira Automation, Trelica, Zapier, scripting, or similar tools.

• Knowledge of FinOps, IT budgeting, or vendor expenditure management.

• Familiarity with DLP, endpoint protection, backup/disaster recovery, and vendor risk assessments.

• Experience in onboarding newly acquired companies or divisions onto a unified technology stack.

• IT Service Management (ITSM) experience with Jira Service Management, Zendesk, or comparable platforms.

• Comfortable creating documentation, SOPs, and training materials.

• Google Administrator Certification is preferred.

• Microsoft Administrator Certification is preferred.

• Security-related certifications are preferred.

🏝️ Benefits

• Opportunities for professional development.

• A collaborative and inclusive work environment.

• Access to consultants as necessary.

• A dedicated team of 4 IT Support Engineers.