IT Operations Center Technician

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conduct initial triage of events, which includes executing scripts to restart system processes and services.

• Analyze, diagnose, and resolve system errors, malfunctions, misconfigurations, and job interruptions.

• Monitor production environments and react to operational alerts.

• Assist with both scheduled and unscheduled batch processing.

• Process outputs generated from nightly batch operations.

• Rename, catalog, and manage data sets on tapes and disks.

• Troubleshoot failed jobs and handle operational exceptions.

• Support workload scheduling requests.

• Escalate and assist in resolving incidents that impact business-critical services.

• Operate in a 24/7/365 operational environment with rotating weekend, holiday, and overtime responsibilities.

⛳️ Requirements

• An Associate's Degree in Business, Computer Science, or equivalent work experience is required.

• At least one year of technical experience, including knowledge and demonstrated understanding of ITIL, is required.

• Equivalent experience may be considered in place of education, with one year of technical experience for each year of college requested.

• Ability to adhere to established procedures in a dynamic operational setting.

• Strong troubleshooting and problem-solving skills.

• Attention to detail and capability to manage various responsibilities concurrently.

• Eagerness to learn and develop within an enterprise IT environment.

• Previous experience in IT support, help desk, technical support, or similar technology roles is preferred.

• Familiarity with systems monitoring, incident management, or production support is preferred.

• Basic understanding of networking, operating systems, or enterprise technology environments is preferred.

• Experience in customer service or operations-oriented settings is preferred.

• Background in troubleshooting technical issues and appropriately escalating incidents is preferred.

• Working knowledge of mainframe processes and workload automation tools.

• Familiarity with enterprise monitoring tools and trouble ticketing systems.

• Proficiency in Windows and Unix operating systems, including AIX, Solaris, or HPUX.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, Access, and PowerPoint.

• Demonstrated analytical and problem-solving abilities.

• Exceptional oral and written communication skills.

• Skills in conflict management and resolution.

• Ability to adapt to a fast-paced and evolving environment.

• Availability to work from Tuesday to Saturday, 3:30 p.m. to midnight EST.

• Flexibility to work varying shifts in a 24/7/365 environment, including mandatory rotating weekend, holiday, and overtime assignments.

• Sponsorship is not available.

🏝️ Benefits

• Position allows for remote work from home.

• Organization operates on a remote-first basis.

• Opportunities for occasional overtime and holiday coverage.

• Potential relocation assistance may be provided if residence in Chattanooga, TN, is necessary.