IT Operations Administrator, PHP

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary contact for incoming helpdesk inquiries.

• Efficiently assign and manage support tickets using Freshdesk.

• Oversee and report on helpdesk performance and ticket statuses.

• Update and maintain Excel reports and operational trackers.

• Keep hardware and software asset inventories current.

• Assist in the procurement of IT hardware and software.

• Follow up on orders and coordinate deliveries with vendors.

• Communicate with suppliers regarding hardware replacements and warranty claims.

• Professionally and efficiently respond to customer inquiries.

• Ensure accurate records of customer interactions, troubleshooting efforts, and resolutions.

• Develop and maintain technical documentation and internal processes.

• Escalate issues as necessary and collaborate with technical teams for timely resolutions.

• Keep customers and colleagues updated on progress and outcomes.

• Promote continuous improvement of operational processes and service delivery.

⛳️ Requirements

• At least 2 years of experience in a technical support, helpdesk, or IT administration role.

• Demonstrated administrative experience with strong organizational capabilities.

• Proficient in Microsoft Excel, Word, Outlook, and Teams.

• Experience with ticketing systems (Freshdesk experience is a plus).

• Strong attention to detail with the ability to handle multiple tasks simultaneously.

• Excellent written and verbal communication abilities.

• Exceptional customer service skills with a professional and solution-oriented approach.

• Capacity to work independently in a remote setting.

• Knowledge of hardware, software, networking, and troubleshooting principles is beneficial.

• Ability to perform under pressure and meet deadlines.

🏝️ Benefits

• Fully remote position.

• Opportunity to work for a UK-based organization.

• Exposure to international business operations and clients.

• 40 days of paid holiday annually.

• Supportive and collaborative team environment.

• Opportunities for learning and growth within the company.