IT Operations Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver first- and second-level remote IT assistance (helpdesk, chat, or video) to address connectivity, device, and application challenges while minimizing downtime.

• Oversee company devices using an MDM solution, including functions like encryption, remote wiping, and enforcing security policies.

• Conduct IT onboarding and offboarding processes: setting up accounts, provisioning devices, managing role-based access and MFA, and ensuring complete access revocation on separation day, in collaboration with HR.

• Monitor and act on endpoint security alerts, providing basic incident response support.

• Keep track of IT asset inventory.

⛳️ Requirements

• Practical experience in IT or systems administration within a remote or cloud-centric environment.

• Proficiency with MDM solutions.

• Ability to manage Google Workspace and/or Microsoft 365.

• Understanding of role-based access, MFA, and endpoint security tools.

• Some familiarity with data privacy compliance (NPC) and fundamental incident response.

• Excellent written and verbal communication skills in English, with comfort in engaging directly with international stakeholders.

• A degree in IT, Computer Science, or a related discipline is advantageous, along with relevant certifications (Microsoft, Google, CompTIA). However, substantial hands-on experience is more critical than formal qualifications.

🏝️ Benefits

• Fully remote position with provided equipment.

• Government benefits and health maintenance organization (HMO) coverage.

• Flexible company culture.

• Opportunities for management roles and continuous training.