IT Operational Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact between business units and IT departments.

• Convert business requirements into precise technical specifications and actionable solutions.

• Develop relationships with stakeholders and ensure technology projects align with business goals.

• Provide progress updates on projects, system improvements, and resolution of issues.

• Collect, document, and verify business requirements.

• Examine systems and processes to pinpoint performance gaps, technical issues, and areas for enhancement.

• Keep documentation updated for requirements, process modifications, and implemented solutions.

• Collaborate with IT teams to design and deploy solutions that enhance system functionality and performance.

• Assist in diagnosing and resolving technical problems.

• Assess system effectiveness and propose enhancements.

• Improve IT systems and business workflows.

• Aid technology initiatives that enhance operational efficiency, user experience, and organizational effectiveness.

• Foster innovation, teamwork, and ongoing improvement.

⛳️ Requirements

• Master's degree in Information Technology, Business Administration, or a relevant field.

• At least 2 years of experience in an IT operational role focused on business analysis and systems enhancement.

• Strong analytical abilities with a knack for identifying, assessing, and resolving technical challenges.

• Exceptional communication and interpersonal skills.

• Capability to collaborate across both technical and non-technical teams.

• Ability to juggle multiple priorities and projects within a fast-paced environment.

• Proficiency in data analysis, SQL, and reporting tools.

• Familiarity with business analysis methodologies, process modeling, and IT troubleshooting.

• Understanding of IT systems, operational workflows, and systems improvement strategies.

• Knowledge of Robotic Process Automation (RPA), API integrations, and web-based applications.

• Excellent documentation and organizational skills.

• Strong critical thinking and problem-solving capabilities.

• Ability to work autonomously and effectively within a team setting.

• Comfort in navigating complex challenges with minimal standardization.

• Detail-oriented mindset and enthusiasm for process improvement and operational excellence.

• Must reside within the United States.

• No sponsorship or relocation assistance will be provided.

🏝️ Benefits

• Competitive compensation structure and savings options.

• 401(k) retirement benefits, featuring employer matching, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.

• Affordable medical insurance with low premiums for employee-only coverage.

• Employer contribution for eligible dependents enrolled in medical insurance.

• 100% employer-funded dental coverage for employees and qualified dependents.

• Vision insurance with low-cost premiums for employee-only coverage and dependents.

• Company-paid basic life and AD&D insurance equivalent to one times the base salary.

• Options to acquire additional supplemental insurance coverage.

• Flexible Spending Accounts for healthcare and dependent care expenses.

• Voluntary accident, critical illness, and hospital indemnity insurance.

• Long-term disability insurance coverage.

• Wellness programs, including company-wide wellness challenges, BurnAlong memberships, and discounts at gyms.

• Employee Assistance Program (EAP) promoting mental health and well-being.

• Generous vacation and sick leave policies, with the ability to carry over unused time.

• 10 paid company holidays.

• Tuition reimbursement for approved educational expenses.

• Options for remote work.

• Potential for bonuses.