IT Manager, Technical Account Manager

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Accountable for collaborating with our clients to assess their IT requirements and foster a robust relationship with them.

• Capable of extracting detailed data, analyzing it, and offering insights based on their comprehension of the processes, personnel, and/or systems involved.

• Recognize areas of concern and assist in implementing strategic solutions.

• Collaborate with ICE's internal engineering teams to guarantee that the customer’s IT infrastructure is secure and operates in accordance with the organization’s policies.

• Serve as the primary point of contact for all client support services, including desktop, network, and systems.

• Uphold a professional demeanor and advocate for client success at every level of the organization.

• The scope of the role will vary according to the customer’s business requirements.

⛳️ Requirements

• 6-11 years of experience (Preferably, 4+ years with a leading Business or Technology consulting firm) and direct engagement with customers.

• Bachelor’s Degree in Computer Science or 5+ years of experience equivalent to a BS/BA.

• Familiarity with ticketing and quotation applications such as ConnectWise and QuoteWerks or similar tools.

• Background in technical management, information analysis, and computer hardware/software systems.

• Proficient in MS Office Suite, Project, Visio, Excel, PowerPoint, Outlook, as well as Internet and Intranet usage.

• Exceptional organizational abilities, capable of multitasking and prioritizing in a fast-paced office setting.

• Capacity to make sound decisions, demonstrate initiative, and maintain a positive and enthusiastic outlook.

• Keen attention to detail and a strong level of accuracy in job performance.

• Organize and maintain documentation on file servers in a clear and methodical manner.

• Outstanding overall communication skills, providing a high standard of customer service.

• Ability to work collaboratively and professionally with clients, internal teams, vendors, and others.

• Capability to perform under pressure and interact effectively with clients.

• **Nice to Have**

• Proven history of developing and sustaining client relationships.

• Strong experience in Data, CRM, Cloud, or Digital projects.

• Demonstrated adaptability, with the ability to advance in ambiguous situations.

• Experience in regulated industries (e.g., Financial Services, Healthcare, Life Sciences).

🏝️ Benefits

• Excellent company benefits, including health insurance.

• Paid Time Off (PTO).

• 401(K) with company matching.

• Bonus plan.