IT Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and direct the overall performance of the IT Support team in troubleshooting and resolving incidents and service requests related to end users and endpoints.

• Address technology issues with urgency and transparency.

• Manage resource planning, allocations, and task assignments effectively.

• Evaluate status reports and management updates for clarity and quality assurance.

• Analyze intricate problems and propose enhancements to business processes.

• Supervise the administration and maintenance of both hardware and software.

• Serve as the escalation point for IT ServiceDesk concerns.

• Assist with the planning and execution of significant modifications to the infrastructure.

• Ensure precise inventory and tracking of IT hardware and software assets.

• Conduct performance evaluations and mentor junior team members.

⛳️ Requirements

• Minimum of 10 years of experience in the technology sector, specifically in End User Computing, Systems, and Networking.

• Proficient knowledge of desktop support, service desks, and related equipment, including installation, configuration, maintenance, and repair.

• Familiarity with IT requirements and demands in call center environments, particularly in Operations support.

• Capable technical writer skilled in documenting problems and solutions for customers and other technical support staff.

• Strong supervisory and people management capabilities.

• Excellent time and project management abilities.

• Outstanding verbal and written communication skills in English.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive benefits packages.

• Well-established departments including Total Rewards, Wellness, HR, and Diversity.

• Dedication to a People First culture.

• Opportunities for internal mobility and professional development at every stage of an employee's career.