IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop the IT team by establishing priorities, assigning responsibilities, removing obstacles, and fostering a consistent approach to service and escalation.

• Take ownership of employee IT operations encompassing onboarding, offboarding, access modifications, equipment deployment, support, and asset recovery for a distributed workforce.

• Oversee IT service delivery, which includes intake, triage, escalation, service metrics, documentation, and ongoing improvements.

• Administer and enhance identity and access management in Okta, covering SSO, MFA, user lifecycle workflows, privileged access, and SaaS integrations.

• Manage the endpoint fleet utilizing Jamf and associated tools, focusing on device standards, deployment, inventory, patching, configuration, compliance, and replacement planning.

• Supervise SaaS administration and governance, which includes application ownership, access reviews, license management, vendor coordination, and secure configuration.

• Maintain office technology for the New York and San Francisco locations, ensuring connectivity, conference room functionality, audiovisual systems, and local service providers are supported.

• Develop repeatable processes and automations to minimize manual tasks, enhance data quality, and scale IT operations effectively.

• Collaborate with Security on endpoint protection, identity controls, vulnerability remediation, incident response, audit evidence, and improvement of controls.

• Manage IT vendors, budgets, renewals, procurement, and roadmap planning while effectively communicating risks, trade-offs, and progress to business leaders.

⛳️ Requirements

• Around 5 years of experience in leading an IT team.

• Practical corporate IT experience within a cloud-first, high-growth organization supporting both office-based and remote employees.

• A self-directed work style, with the ability to identify gaps, make sound decisions, and drive projects from planning to completion.

• Experience in administering identity, endpoint, and device management platforms; familiarity with Okta, MDM, and macOS is particularly relevant.

• Background in managing an IT service desk or support operation, including ticketing, escalation, service metrics, documentation, and process enhancements.

• Working knowledge of SaaS administration, license management, vendor management, procurement, and employee lifecycle processes.

• Experience in supporting office networks, conference room technology, audiovisual systems, and remote collaboration tools.

• Strong collaboration with security teams and a practical understanding of endpoint protection, access controls, vulnerability remediation, and incident response.

• Excellent written and verbal communication skills, sound judgment, and the ability to work effectively with employees and leaders throughout the organization.

🏝️ Benefits

• Valuable equity that allows you to share in Doppel’s success.

• A remote-first culture with built-in flexibility.

• Flexible PTO.

• Comprehensive health benefits.

• Parental leave.

• A high-growth environment where your contributions have immediate impact and visibility.