IT Manager

📋 Description

• Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and collaboration platforms.

• Act as a subject matter expert (SME) for designated technologies, delivering Tier 3/4 support and conducting root-cause analysis for intricate issues.

• Oversee technical deployments, upgrades, integrations, and migrations while ensuring minimal disruption to ongoing operations.

• Develop and enforce technical standards, configurations, and best practices.

• Contribute to system architecture, technology roadmaps, and lifecycle planning.

• Assess emerging technologies and offer recommendations that align with business and security requirements.

• Ensure solutions comply with organizational, regulatory, and security standards such as NIST, ISO, CUI, etc., as applicable.

• Architect, implement, and manage Microsoft 365 services, which include:

• Exchange Online, Teams (including governance, recording, retention, and eDiscovery considerations), SharePoint Online, and OneDrive, as well as Entra ID / Azure AD (identity, access control, conditional access).

• Microsoft Defender security suite. Design and enforce Microsoft 365 governance frameworks, which include:

• Tenant security configuration baselines.

• Data classification, retention, and lifecycle policies.

• External sharing and guest access controls.

• Lead M365 migrations, tenant consolidations, hybrid integrations, and major platform upgrades.

• Serve as Tier 2/3 escalation for complex Microsoft 365 incidents affecting security, availability, or compliance.

• Implement security controls and configurations to safeguard systems and data.

• Participate in vulnerability remediation, incident response, and audit readiness activities.

• Support technical compliance execution for government and regulated frameworks, such as:

• NIST SP 800 53 / 800 171.

• FedRAMP (supporting cloud-adjacent controls).

• CJIS, HIPAA, or state-specific cybersecurity requirements (as applicable).

• Translate compliance requirements into technical controls, configurations, and operational processes.

• Lead efforts for:

• System Security Plans (SSPs).

• POA&M.

• Control implementation evidence.

• Audit and assessment readiness.

• Ensure M365 and related systems support CUI protection, data residency, logging, auditability, and access control mandates.

• Collaborate with security, legal, and compliance teams to address findings, risks, and remediation activities.

• Work with business units, vendors, and IT leadership to gather requirements and translate them into technical solutions.

• Act as a technical liaison between engineering teams and management.

• Present technical concepts and recommendations to non-technical audiences.

• Create and maintain technical documentation, diagrams, runbooks, and standard operating procedures (SOPs).

• Mentor junior engineers and specialists through coaching, knowledge transfer, and technical review.

• Contribute to operational maturity initiatives, including automation and process optimization.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• 7+ years of progressively responsible experience in enterprise IT environments.

• Advanced experience in one or more of the following areas:

• Cloud platforms (e.g., Microsoft Azure, AWS).

• Microsoft 365 / identity platforms.

• Infrastructure (compute, storage, virtualization).

• Networking and security technologies.

• Enterprise applications and integrations.

• Proven ability to troubleshoot complex, cross-platform technical issues.

• Strong documentation, communication, and collaboration skills.

🏝️ Benefits

• Medical.

• Dental.

• Vision.

• Life.

• Disability.

• Voluntary benefit programs (critical illness, hospital, and accident).

• Health savings and flexible spending accounts.

• Retirement 401K plan.

• Performance and recognition programs.

• Flexible work-life balance.

• Professional development opportunities.