IT Help Desk Intern

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist in the operations of Tier 1 help desk and support activities for users.

• Help with the creation and maintenance of user accounts, along with basic access management responsibilities.

• Acquire knowledge and support AI-enhanced help desk operations and IT support solutions.

• Aid in the setup of workstations, software, and systems.

• Provide initial troubleshooting assistance for common technical problems.

• Keep records of support activities and maintain accurate documentation of assigned tasks.

• Work collaboratively with team members to ensure prompt resolution of technical queries.

⛳️ Requirements

• A keen interest in Information Technology, Help Desk Support, Cybersecurity, or similar technical disciplines.

• Basic knowledge of computers and a readiness to learn new technologies.

• Excellent communication and organizational abilities.

• Capability to work independently as well as part of a team.

• Strong attention to detail and a commitment to following established procedures.

• A professional demeanor and a desire to gain practical IT experience.

🏝️ Benefits

• Practical experience in IT support operations.

• Insight into cybersecurity best practices.

• Opportunity to collaborate with technical professionals.