IT Generalist

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Provide tiered technical support (Levels 1–3) and manage essential enterprise applications to ensure consistent operations throughout the university’s technology infrastructure.

• Offer daily assistance to end-users, conduct technical troubleshooting, and support system configuration, user management, documentation, and routine upkeep.

• Aid in the configuration, maintenance, and management of enterprise applications, including Student Information Systems (SIS), Customer Relationship Management (CRM), Learning Management Systems (LMS), and other academic or business platforms.

• Oversee user accounts, profiles, permissions, and role assignments.

• Record application workflows, procedures, and configuration standards.

• Engage in technology implementation projects, testing, and deployment strategies.

⛳️ Requirements

• An associate degree in Information Technology, Computer Science, or a related discipline; a bachelor's degree is preferred.

• A minimum of three years of cumulative experience in IT support, systems administration, or application support (SIS/CRM/LMS or equivalent).

• Proficiency in supporting Windows operating systems, Microsoft 365, and general networked computing environments.

• Experience in configuring or supporting enterprise applications such as SIS, CRM, LMS, or comparable systems.

🏝️ Benefits

• A full-time commitment of forty hours per week, with potential evening or weekend work as necessary.

• Work hours may be subject to change.

• Overtime may be required or permitted with prior authorization.

• Occasional travel, including limited airline travel and overnight stays, may be necessary.

• This role does not involve supervisory responsibilities.