IT Fulfilment Coordinator – Telecom Focus

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the complete fulfilment process from approval to delivery, deployment, and financial closure.

• Confirm requisitions, chargebacks, invoices, and asset records for financial precision, audit adherence, and cost management.

• Manage logistics, vendor relationships, and internal resources to adhere to deployment schedules and service level agreements.

• Track fulfilment and project performance utilizing KPIs, timelines, variance analysis, and risk evaluations.

• Address issues as necessary.

• Assist project managers and the PPMO in planning, executing, reporting, and concluding project activities.

• Generate portfolio, status, and variance reports to aid leadership in decision-making.

• Enhance processes by scrutinizing workflows, suggesting efficiencies, documenting SOPs, and fostering continuous improvement initiatives.

• Cultivate relationships with stakeholders, vendors, and leadership to align expectations, facilitate change, and achieve favorable outcomes.

⛳️ Requirements

• Diploma or bachelor’s degree in supply chain, Business Administration, Information Technology, or a related discipline (or equivalent experience).

• A minimum of 3 to 5 years of experience in an enterprise IT/project setting.

• At least 2 years of experience in IT asset management, procurement, or logistics.

• Experience in a nonprofit or multi-site environment.

• Familiarity with ERP and ITSM platforms (e.g., ServiceNow).

• Proficient in advanced Excel functionalities.

• Working knowledge of GL coding and chargeback systems.

• Demonstrated ability to manage project and program finances, including budgets, forecasts, accruals, and cost monitoring.

• Practical experience in coordinating schedules, documenting plans, and maintaining centralized records for fulfilment and project deliverables.

• Strong comprehension of the entire fulfilment management lifecycle and related tools and methodologies.

• Capability to ensure high data accuracy, detect discrepancies, and maintain disciplined process compliance.

• Effective communication skills with vendors and stakeholders, ability to negotiate timelines, influence without authority, and collaboratively resolve issues.

• Proficiency in French is a plus.

• Adaptable and customer-oriented problem solver capable of juggling multiple priorities, anticipating challenges, and proposing cost-effective solutions.

• Highly organized, self-motivated team player who can work independently and collaboratively in diverse, fast-paced, and dynamic environments.

🏝️ Benefits

• Opportunity for flexible working arrangements.

• Health and dental coverage.

• Paid vacation and sick leave.

• RRSP contributions.

• Opportunities for skill enhancement and career advancement.

• Culture that promotes continuous learning and growth.

• Reasonable accommodations available upon request.