IT Engineer, Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical point of contact for essential business applications, including Aderant Billing and Time, Interaction CRM, iManage Work, and iManage Records Management.

• Manage application configuration, access, and support tasks across both production and testing environments.

• Collaborate with Accounting, Finance, Client Practice Development, Records, and other business units.

• Provide advanced application support, resolve complex issues, and coordinate solutions.

• Plan and facilitate application upgrades, enhancements, testing, deployments, and ongoing maintenance.

• Work alongside Application Engineers and IT teams on configuration modifications, application client deployments, and new feature rollouts.

• Maintain integrations between enterprise applications and associated technology platforms.

• Oversee document management, records management, access controls, ethical walls, and information security protocols.

• Supervise application security and governance procedures.

• Coordinate document migration, import/export processes, and information management projects.

• Serve as a liaison between business stakeholders, technology teams, and software vendors.

• Assess emerging technologies and contribute to technology projects, implementations, and strategic initiatives.

• Engage in incident response and operational support to preserve critical business functions.

⛳️ Requirements

• Proven experience in supporting and administering enterprise applications within a corporate, legal, or professional services setting.

• In-depth knowledge of Windows 11, Windows Server, and enterprise application ecosystems.

• Experience in supporting both front-end user interfaces and back-end technologies for mission-critical systems.

• Familiarity with application databases, scripting, SQL, PowerShell, Microsoft 365, endpoint security solutions, Microsoft Intune, software deployment tools, and configuration management platforms.

• Practical understanding of application administration, software deployment, configuration management, endpoint security, and troubleshooting in Windows environments.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent interpersonal, written, and verbal communication skills.

• Capacity to manage multiple priorities, adjust to evolving business needs, and achieve results in a dynamic environment.

• Robust customer service orientation.

• Ability to work both independently and collaboratively with peers and Firm leadership.

• Sound judgment, professionalism, discretion, and a commitment to delivering exceptional client service.

• A Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field is required; an equivalent combination of education and relevant experience may be considered.

• An Associate degree in a technology-related field combined with five or more years of applicable professional experience may be accepted as an alternative.

• Microsoft certifications, such as MCSE or similar Microsoft technology certifications, are preferred.

• iManage Cloud Engineer or related iManage certifications are preferred.

🏝️ Benefits

• Comprehensive healthcare coverage.

• Paid time off.

• Discretionary merit bonuses.

• Life and disability insurance.

• Retirement plans.

• Customized learning opportunities.