IT & Digital Enablement Lead – Africa Operations

This is a fully remote position, open to applicants in Africa.

📋 Description

• Oversee daily IT operations, user assistance, system uptime, and problem resolution.

• Uphold IT protocols, documentation, system surveillance, and management of user access.

• Administer and support enterprise systems, business applications, and collaborative platforms.

• Manage system maintenance, vendor assistance, automation, and initiatives for process enhancement.

• Facilitate the deployment and adoption of digital tools by providing user training, guidance, and support.

• Act as the intermediary between business users and technology vendors/service providers.

• Ensure the stability, security, maintenance, hosting, and technical support of the website.

• Implement fundamental cybersecurity measures, access control, and data protection strategies.

• Coordinate with IT vendors and service providers to guarantee effective and cost-efficient service delivery.

• Generate operational IT reports and maintain records of IT assets and systems.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.

• 3–5 years of experience in IT operations, systems administration, or technology support.

• Proven experience in managing business applications and enterprise systems.

• Experience in coordinating with vendors and technology service providers.

• Experience providing support to users in professional services or consulting environments is a plus.

• Practical experience in supporting collaboration tools, cloud platforms, and digital workplace technologies.

• Preferred certifications include: ITIL4 Foundation and higher levels, Microsoft Certifications, AWS or Cloud Fundamentals, Cybersecurity Fundamentals, and Project Management Certifications (PMP, PRINCE2, CAPM) are advantageous.

🏝️ Benefits

• Employees have the option to work remotely.