IT Developer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the design, development, administration, and ongoing enhancement of our enterprise platform, ServiceNow.

• Deliver customization and configuration for ServiceNow, encompassing scripting, workflow administration, workspace setup, report configuration, module adjustments, data imports, and third-party software integration.

• Assist in development projects involving custom portal pages, modules, APIs, software integrations, tailored web pages, user interface policies, and scripts.

• Create, test, and deploy Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs, including advanced scripting, forms workflows, and custom Service Portal widgets.

• Collaborate with application teams to design and implement data interfaces with other enterprise application systems.

• Ensure the platform operates correctly and is configured properly through rigorous testing and validation.

• Develop, test, and implement data integrations using API calls to various technologies within our platform environment.

• Manage the application, including installation, upgrades, configuration, operation, and maintenance.

• Design and create custom scoped applications on the ServiceNow platform to fulfill business requirements.

• Develop and document operational best practices for the platform.

• Automate the processing of incoming emails by implementing email injection and enabling the handling and parsing of emails for actionable workflows.

• Enhance the maturity of the environment by researching and deploying new tools and technologies.

• Act as the Technical Subject Matter Expert (SME) for the application layer of our ServiceNow platform.

• Manage ServiceNow On-Call Schedules, including configuring escalation paths, rotation groups, and notification rules to ensure uninterrupted 24/7 incident response coverage.

• Maintain and enhance CMDB data accuracy by auditing Configuration Items (CIs), validating relationships, and aligning records with ITIL best practices to support change and incident management.

• Ensure that platform configurations and customizations adhere to organizational security policies and standards.

• Implement role-based access controls and manage user permissions.

• Support audits and compliance reporting related to ServiceNow usage.

• Assist ITIL processes within ServiceNow, including Incident, Problem, Change, and Request Management.

• Work collaboratively with process owners to improve workflows and ensure they meet business needs.

• Mentor junior ServiceNow developers and administrators.

⛳️ Requirements

• Master's degree in Computer and Information Science, Computer Science, Information Technology, or a related area.

• 24 months of experience in the role offered or in a developer-related position.

• Proficiency in JavaScript.

• Knowledge of UI, SQL, HTML, and CSS.

• Familiarity with XML and structural programming concepts.

• Experience with Application Programming Interfaces for integration such as REST API and SOAP API.

• Expertise in asset and configuration management.

• Understanding of ITIL and ITSM processes.

• Ability to oversee and implement integrations with external tools, including SAP, SailPoint, Twilio, MS Teams, SharePoint, and custom enterprise applications.

• Support for Robotics Process Automation integrations.

• Enhance UI/UX utilizing Jelly, Angular, or Bootstrap.

• Knowledge of Agile development frameworks such as Scrum or Kanban.

• Competence in Mid Server communication, security, and troubleshooting.

• Experience in implementing and maintaining ServiceNow integrations with REST, SOAP, OAuth, JDBC, JSON, Python, and Perl.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401K plan with company matching.

• Generous paid time off allowance.

• Life insurance.

• Employee assistance program.

• Pet insurance.