IT Customer Success Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Serve as the primary point of contact for customer relationships and expectations.

• Facilitate a seamless onboarding process for new clients.

• Keep clients informed about new advancements, tools, and changes within the industry.

• Observe customer needs and convert them into collective objectives.

• Establish customer-retention targets and pinpoint opportunities for upselling and cross-selling.

• Identify and review outcomes to promote services, including Managed Services.

• Conduct customer satisfaction surveys and assist in enhancing the customer journey.

• Address complaints and issues, manage escalations, and enhance service utilization and customer experience.

• Supervise the delivery of agreed-upon managed services by tracking progress, monitoring commitments, and reporting performance metrics.

• Collaborate closely with service teams to ensure delivery aligns with customer expectations.

• Relay customer feedback to technical teams to refine services and support business expansion.

⛳️ Requirements

• Minimum of 4 years of experience as a Customer Success Manager or in a comparable role within a Managed Services Partner/System Integrator or Cloud Infrastructure (Azure, AWS, or GCP).

• Strong understanding of the Microsoft ecosystem.

• Commercial acumen.

• High level of responsibility.

• Excellent organizational abilities.

• Proficient relationship management skills.

• Willingness to regularly visit customers in the Netherlands.

• Presentation skills suitable for product demonstrations and presentations.

• Professional or fluent proficiency in both English and Dutch.

🏝️ Benefits

• Competitive salary and performance-based bonus.

• €400 allowance for setting up your home office.

• DeskGuru consultation to ensure ergonomic work conditions.

• Flexible, remote-first work environment.

• Significant autonomy in your role.

• Time and space allocated for professional development during work hours.

• Up-to-date pension offerings.

• Customized welcome package including a laptop and all necessary tools.

• A collaborative and friendly team atmosphere.

• A fun, inclusive culture.

• In-person events such as Interceptival & Wintercept.