IT Business Process Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Examine, document, and enhance business processes associated with enterprise applications and the CMI & Remote Access environment.

• Collect, analyze, and document business, functional, and system requirements from various stakeholders.

• Act as the primary technical support contact and manager for the ticket queue within the EST - Technical team.

• Collaborate with stakeholders to pinpoint opportunities for process improvements and propose technology-driven solutions.

• Assist in the implementation, enhancement, and maintenance of enterprise applications along with their related business processes.

• Organize and take part in system testing, user acceptance testing (UAT), and the validation of business requirements.

• Investigate, troubleshoot, and help resolve issues related to applications and processes.

• Conduct root cause analyses and support corrective measures for recurring system or operational challenges.

• Partner with developers, infrastructure teams, and support teams to carry out system enhancements and process modifications.

• Create and maintain business requirements documents, process flows, user guides, and other relevant documentation.

• Assist with application upgrades, releases, and change management tasks.

• Monitor system performance and user feedback to discover optimization opportunities.

• Ensure that solutions adhere to organizational standards, policies, and procedures.

• Provide assistance to business users through training, knowledge transfer, and operational support.

• Engage in projects and initiatives that influence enterprise systems and business operations.

⛳️ Requirements

• BA/BS or currently pursuing a degree in business, computer science, or a related field, or equivalent experience.

• Over 2 years of experience as a Business Analyst, Business Process Analyst, Systems Analyst, or a comparable role supporting enterprise applications.

• Proficiency in gathering, documenting, and converting business requirements into technical solutions.

• Strong grasp of business process analysis, workflow documentation, and methodologies for process improvement.

• Experience in supporting enterprise systems within a cross-functional corporate setting.

• Familiarity with the software development lifecycle (SDLC), change management, and testing methodologies.

• Experience in facilitating discussions between business stakeholders and technical teams.

• Excellent analytical, problem-solving, organizational, and communication skills.

• Capability to manage multiple priorities and projects in a dynamic environment.

🏝️ Benefits

• KBR may provide bonuses, commissions, or other compensation forms to specific job titles or levels, in accordance with internal policy or contractual designations.

• Additional compensation may include sign-on bonuses, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for outstanding performance.

• KBR offers a range of competitive lifestyle benefits which may encompass a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, and flexible work schedules.

• We promote career growth through professional training and development.