IT Assistant Director, Business Relationship Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic intermediary between business divisions and Information Technology.

• Ensure that technological solutions are in line with organizational objectives and operational requirements.

• Establish robust, collaborative relationships with both business and technical stakeholders.

• Assess the health of relationships and satisfaction levels of business partners.

• Promote ongoing enhancement of BRM practices and engagement strategies.

• Counsel organizational leadership and influence business partners up to the level of President and C-Suite executives.

• Develop IT Services and Solutions strategies and roadmaps in collaboration with business partners.

• Identify and prioritize technology initiatives that provide business value.

• Discover innovative applications of technology to boost revenue, reduce costs, enhance efficiency, and improve operations.

• Enable communication among business partners, technical partners, and IT leadership.

• Manage the expectations of various business partners.

• Plan IT changes and convey their significance and impact on business operations.

• Define, agree upon, and report on key service metrics.

• Serve as an escalation point for significant service delivery challenges.

• Develop and oversee service improvement plans in collaboration with service owners.

• Assist in the planning and approval of new services between business and IT leadership.

• Shape technology demand and guide ideas through the demand management process.

• Facilitate the creation of business cases for presentation to senior leadership.

• Provide transparency into the demand pipeline, prioritization, and decision-making outcomes.

• Ensure that idea requirements are well understood, documented, and approved.

• Monitor demand management metrics and identify opportunities for process enhancements.

• Comprehend departmental business activities, processes, strategies, technologies, and IT services.

• Advocate for business partners and align IT roadmaps with business strategies.

• Influence both business and technology partners at various organizational levels.

• Navigate differing agendas, political dynamics, and resistance to change.

• Keep abreast of industry trends, competitive landscape, future directions, and technological expectations.

⛳️ Requirements

• 3–5 years of experience in Business Relationship Management.

• Over 5 years in a management role in IT, program management, or a related business field.

• Bachelor’s degree in a relevant business or technology discipline.

• Experience in a business-facing IT organization and collaborating with business partners.

• Experience working with Presidents, Senior Vice Presidents, and C-Suite executives.

• BRM certification is preferred.

• Ability to influence senior leadership and serve as a trusted business advisor.

• Proven ability to prioritize and execute effectively under pressure.

• Experience in team-oriented and collaborative environments.

• Strong interpersonal, influencing, negotiation, and conflict-resolution capabilities.

• Proficient in conveying complex issues clearly, concisely, and persuasively, both verbally and in writing.

• Adaptability and flexibility in response to changing situations and priorities.

• Experience facilitating comprehensive engagement and achieving business outcomes.

• Proficient in leading discussions on business-process modeling.

• Excellent understanding of one or more business areas and the IT organization.

• Knowledge of core business processes and operations.

• Familiarity with strategic use of technology to meet business goals.

• Ability to articulate complex business requirements to technology teams.

• Ability to explain technology fundamentals to business teams.

• Capacity to communicate effectively across management levels.

• Skill in constructing impactful business cases.

🏝️ Benefits

• Annual performance bonuses.

• Generous paid leave programs.

• Dental, health, and vision care plans.

• Family-building benefits, including adoption and surrogacy support.

• Flexible work arrangements.

• Health advocacy services.

• Employee Assistance Program (EAP).

• Mental health benefits.

• Financial education resources.

• Wellness programs.

• Automatic enrollment in the company’s 401(k) plan with employer matching contributions.

• Opportunities for learning and development.

• Tuition reimbursement for job-related courses and certifications.

• Reasonable accommodations for individuals with disabilities.