IT Administrator – Part-Time

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver daily IT support throughout the organization, addressing hardware, software, account, and connectivity challenges

• Elevate issues to Engineering or leadership as necessary

• Develop a scalable ticketing system and knowledge base process

• Evaluate the current IT and security status and maintain a streamlined 6–12 month IT roadmap

• Manage tooling suggestions and the IT budget in collaboration with Engineering leadership and the COO/CFO

• Oversee and configure the MDM platform, including enrollment, configuration profiles, patch management, app deployment, and compliance regulations

• Verify the Windows device footprint and establish a baseline where appropriate

• Suggest a strategy for personal devices accessing company information

• Administer SSO, enforce MFA, manage 1Password, and conduct regular access reviews

• Automate repetitive tasks using n8n, Google Workspace admin tools, and MDM workflows

• Create and maintain IT policies

• Conduct phishing and security awareness training using KnowBe4

• Serve as the first responder for compromised endpoints or user accounts, including quarantine, initial investigation, and documentation

• Develop and maintain runbooks, a knowledge base, and standard operating procedures

• Oversee IT onboarding and offboarding for employees and contractors

• Organize shipping, setup, repairs, and equipment returns for a distributed team

• Keep track of hardware inventory, warranties, assignments, and refresh cycles

• Monitor SaaS licenses, reclaim unused seats, and report savings opportunities on a quarterly basis

• Enforce device encryption, manage Google Workspace data retention, and uphold recovery procedures

• Manage relationships with IT vendors and assess new tools

• Assist engineers with laptop standards, tool access, and secure setups for both US and international team members

• Collaborate with HR, Finance, Operations, Engineering leadership, and the COO/CFO

• Maintain documented, evidence-ready IT controls to support future compliance initiatives, including SOC 2

• Within the first 90 days: familiarize with the environment, assume support responsibilities, document lifecycle processes, complete hardware and SaaS inventories, evaluate Windows and personal device footprints, publish runbooks, automate at least two processes, deliver a gap assessment, and present an IT roadmap

⛳️ Requirements

• 3–5+ years of experience in IT support or systems administration, preferably in a startup or SMB environment

• Experience as the sole or lead IT professional, or in establishing IT processes from scratch

• Practical experience with an MDM platform (Iru/Kandji, Jamf, Intune, or similar)

• Proficient Google Workspace administration skills

• Familiarity with SSO, MFA, and identity management tools

• Comfort in providing support for both macOS and Windows systems

• Experience in writing and implementing IT policies (device, access, acceptable use)

• Documentation-focused mindset: recording processes so others can follow them

• Experience in scripting or automation (Bash, PowerShell, Python, or low-code tools like n8n or Zapier)

• Strong, friendly communication skills with non-technical colleagues

• Associate’s degree in Information Technology or a related field, or equivalent practical experience

• Nice to have: experience with SaaS management platforms

• Nice to have: hands-on incident response or endpoint investigation experience

• Nice to have: exposure to a SOC 2 readiness effort (ISO 27001 or similar is a plus)

• Nice to have: familiarity with AWS or basics of cloud infrastructure

• Availability primarily during standard business hours

• Occasional evening or weekend support may be required for urgent issues or planned maintenance

• Travel typically less than 5%

🏝️ Benefits

• Part-time schedule with flexibility; preference for three days per week (Monday, Wednesday, and Friday) or approximately 24–28 hours per week

• Primarily remote work environment

• Occasional travel to the company’s warehouse for on-site IT support

• Alternative schedules may be discussed based on availability and business needs